Refund policy

Incorrect Items Purchased: 

Please ensure you read the product description and information entirely to avoid any issues when ordering - as we are unable to accept returns for incorrect items ordered, or if you miss a piece of crucial information. If you are unsure; please message our team prior to ordering.

 

Order Cancellations:

Cancellations must be made within 24 hours of ordering.

 

WARRANTY:

We back our head units with a standard 12 month warranty (Option to extend warranty available upon purchasing, additional charges apply). The warranty will cover factory and manufacturing faults, so if we determine that the issue is due to a manufacturing fault or a fault from factory; it will be covered under warranty.


The following activities can void your warranty:

  • Alterations or modifications to the unit/electronic components (eg. mainboard, screen)
  • Using unauthorised third party wiring to install the unit (use the provided harnesses in the kit, or contact us for a different type)
  • Changing the software or firmware without authorisation (incl. downloading third party operating systems, jailbreaking etc)
  • If you unscrew or remove the main board from the screen, or attempt to access the internal electronics of the unit, warranty will also be void. 
  • Modifying the included wiring or harnesses without approval (cutting wires, etc)

 

Please note warranty is not transferrable

 

Adding aftermarket audio gear (subwoofers, speakers etc.) is to be done at your own risk and guidance. Ensure you have the correct knowledge / assistance prior to installing aftermarket audio gear. We recommend to use our kits with the factory audio setup. However RCA wiring kits are included if you wish to install aftermarket gear in your vehicle. We cannot assist you in the installation of aftermarket and/or third party audio systems (eg. Aftermarket speakers), so ensure you have the correct knowledge to do so, if you wish to install these items - or seek professional help.


Wiring included with the kits is for the standard factory vehicle setup. Aftermarket accessories such as external controllers, steering wheels, or OBD devices are not guaranteed compatibility. Contact us prior to ordering to confirm. 


We recommend for our car head units that you seek professional assistance for installation, as issues can occur due to incorrect installation (electrical faults, product not functioning properly, damages to vehicle and/or head unit). Issues caused by incorrect installation or damage due to customers using/installing the product incorrectly is on the responsibility of the buyer, and does not quality for a refund if it is damage caused by the customer or installer. We recommend to only install the units yourself if you have the correct knowledge and training, or feel comfortable with dealing with any issues that you may cause by incorrect installation if that occurs. If you install our head units yourself, ensure you do not do any of the actions mentioned in our warranty section that will void warranty. If you damage the unit due to incorrect / poor installation, this will void warranty. If you are unsure, contact us. By installing the unit yourself, you understand that  a safe and correct install to yourself, your vehicle and the unit is your full responsibility, and MR STEREO will not be held accountable for any issues that arise due to an incorrect, poor or unsafe installation. We recommend to always seek assistance from a licensed or authorised auto electrician / installer, OR accept the terms outlined above in their entirety. 


MR STEREO Highly recommends using a professional installer  or licensed  auto electrician to install your head unit and associated equipment. Although the kits are designed to be plug and play, and most models are straightforward to install,  some vehicle models may vary and require additional knowledge, where some expert help is needed. If you choose to install a head unit yourself, ensure you either have the correct training / knowledge to do so, or do thorough research to ensure you are following safe practice. MR STEREO is not responsible for any damage caused to a vehicle as a result of installation.


 

For further questions, feel free to contact us via email.